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Care Information

Climbing, professional, and rescue equipment are investments in your safety. Proper maintenance ensures optimal performance and extends the lifespan of your gear.

• Sport Climbing Equipment

Harness

• Clean with clean water and mild soap (pH neutral). Avoid harsh detergents or bleach.
• Dry in the shade, away from direct sunlight and heat sources.
• Check regularly: seams, buckles, and webbing for signs of wear, tears, or damage.
• Store in a dry, cool place, away from chemicals, oils, and UV rays.
• Replace the harness if it has been dropped under a heavy load (high fall factor), shows visible damage, or is more than 10 years old from the date of manufacture.

Tali / Rope

• Wash with cold water and a special rope wash. Rinse thoroughly.
• Air-dry; avoid tumble dryers and direct sunlight.
• Store in a rope bag or loosely coiled in a cool, dry place.
• Avoid contact with chemicals, acids, bases, and oils.
• Check periodically for core damage, sheath wear, and stiff spots.
• Retire the rope after a high fall factor, if damage to the sheath or core is visible, or as recommended by the manufacturer.

Carabiner & Hardware

• Clean with clean water and a soft brush. Dry thoroughly before storing.
• Lubricate the valve spring with a dry lubricant if it feels stiff.
• Check: that the valve is working properly, and inspect the seat and locking mechanism, as well as the surfaces, for any signs of cracks or corrosion.
• Do not use a carabiner that has fallen from a significant height or appears to be cracked or bent.

Climbing shoes

• Wipe clean with a damp cloth after use. Avoid soaking in water.
  
• Dry in the shade in a well-ventilated area.
  
• Store in a cool, dry place; avoid excessive pressure, which may cause the shoes to lose their shape.
  
• The soles can be re-soled by a professional climbing shoe technician when the rubber begins to wear thin.

- Professional / Industrial Rope Access

PPE (Personal Protective Equipment)

• Follow the maintenance standards set out in EN 365 and the manufacturer’s guidelines for each item of equipment.
• Record every use in the equipment log book — date, condition and any incidents.
• Carry out a pre-use inspection before each use and periodic inspections by a Competent Person.
• Store separately from chemicals, heat and other sources of contamination.

Descender & Ascender

• Clean off dirt, dust and debris after each use.
• Check the cam, teeth and moving parts for wear or damage.
• Lubricate the moving parts in accordance with the manufacturer’s recommendations.
• Store in a dry and clean place.

Anchor & Rigging Equipment

• Thoroughly inspect webbing slings, rope slings and anchor points before use.
• Replace any slings showing signs of wear, excessive UV exposure or chemical contamination.
• Document all inspections in the equipment log book.

- Rescue Equipment

Rescue Rope & Rigging

• Clean after every rescue operation — particularly if it has come into contact with mud, seawater or chemicals.
• Dry thoroughly before storing to prevent mould and fibre degradation.
• Store in a clean, dry rope bag, ready for deployment at any time.
• Carry out load tests and regular inspections in accordance with the team’s standard operating procedures (SOPs).

Rescue Hardware (Pulley, Prusik, Belay Device)

• Clean and inspect after each operational use.
• Ensure that all moving parts are functioning correctly and are free from debris.
• Replace immediately if any damage is found — do not use equipment whose condition is in doubt.

Helmet

• Clean with water and mild soap. Avoid chemical solvents.
• Check the shell, suspension system and chin strap regularly.
• Replace the helmet after it has sustained a significant impact, even if there is no visible external damage.
• Replace in accordance with the manufacturer’s recommendations (generally 5–10 years from the date of manufacture).

- General Principles of Care

• Always follow the manufacturer’s guidelines — each product has different care specifications.
• Discard equipment that has exceeded its service life, appears damaged, or has been subjected to extreme loads.
• Do not modify the equipment in any way.
• Store it correctly — away from UV light, heat, chemicals and excessive moisture.
• If you are unsure about the condition of the equipment, do not use it and consult us.

Need help?

If you have any questions about equipment maintenance or would like further advice, please do not hesitate to contact our team:

• 📧 Email: info@backtoclimbing.com
• 🌐 Website: backtoclimbing.com

Back To Climbing — Your Safety, Our Priority.

Shipping Information

We are committed to delivering your equipment safely, quickly, and reliably across Indonesia.

Shipping Methods & Estimated Delivery

Order Processing

• Orders are processed on business days (Monday–Friday, 09:00–17:00 WIB).
• Orders placed before 1:00 PM WIB will be processed the same day.
• Orders placed after 1:00 PM WIB or on public holidays will be processed the next business day.
• A tracking number will be sent via email or WhatsApp once the package has been handed to the courier.

Shipping Costs

• Shipping costs are calculated based on actual weight or volumetric weight (whichever is greater).
• Costs are automatically displayed at checkout.
• Free shipping is available for orders above a certain amount — check active promotions on our homepage.

Shipping Coverage

• All of Indonesia — including remote areas via cargo or postal services.
• For international shipping, please contact us directly for a custom quote.

Packaging

• All products are packed to high safety standards using bubble wrap, double-wall cardboard boxes, and security tape.
• Technical equipment (harnesses, ropes, hardware) is packed separately to prevent damage during transit.
• An invoice and warranty card are included in every package.

Lost or Damaged Packages

• Please document the condition of the package upon receipt (photo/video before opening).
• Report any damage or loss within 1×24 hours of receiving the package.
• Claims will be processed with the courier. We will fully assist you throughout the claims process.

Contact Us

Have questions about shipping? Our team is ready to help:

• 📧 Email: info@backtoclimbing.com
• 🌐 Website: backtoclimbing.com

Back To Climbing — Your Safety, Our Priority.